Request

Netbox Blue Business Partner

I'm a Netbox Blue Partner

Netbox Partner Code:

Enter your Partner Code for Netbox Blue Partners. This gives you priority free support, irrespective of the selected priority.

Netbox User / Non-Business Partner

Acceptance of charges

By accepting these terms and submitting the request I acknowledge that a support charge of AU$200 per hour ex GST will be charged with a minimum support call duration of 2 hours. I certify that I have authority to accept these terms and that I will either pay by credit card when a member of the Netbox Blue support team call back or I have a purchase order on company headed paper prepared.

Contact Name: *

Phone Number: *

Email Address: *

Netbox Site Key: *

Do not include the full domain. I.E.: Do not include ".safenetbox.biz".

Prefered Contact Method: *

We will endevour to contact you via your preferred method, however this is not always practical and you may be contacted using alternate methods.

Subject: *

Priority: *

1. A total loss of service which cannot be circumvented. Fault affecting all users and having a critical impact on business operation.

2. Service is partially interrupted or impaired. Fault affecting all or a large percentage of users and cannot be circumvented. Having a substantial impact on business operation.

3. Minor impact on usage that can be circumvented. Loss of service to a user or a small group of users. Not a significant impact on business operation.

4. Problem circumvented. Little or no customer impact. General requests for information.

Fault Description: *

Include all details and specific information about the fault, including how to replicate, IP addresses, email addresses and any other information that may assist in reviewing logs and replicating the problem.

Fault Symptoms: *

Exactly what is the issue for the user (eg: can't send email).

Actions Taken: *

Everything you have done so far to diagnose the problem. For example; looked in logs (please include relevant log entries), changed IP address, check with ISP for outages etc.

Request

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