Support

Main Menu

Requests for support can be logged via web form, phone or email.

Web (http://netboxblue.com/support/request) - preferred method
Phone (1300 737 060 or 02 8090 7779)
Email (support [at] netboxblue [dot] com)

Support hours are 9am – 5pm, Mon-Fri (AEST and AEDST, excluding Queensland Public Holidays)

Netbox Blue prioritises requests for support based on severity of each issue.

Severity Level	Response time
1. A total loss of service that cannot be circumvented	2 hour
2. Service is partially interrupted or impaired	4 hour
3. Minor impact on usage that can be circumvented	24 hour

Please click here to log a support request.

Share with

Call and speak to us on
1300 737 060
or contact us via email here

News

All For A Good Cause: Not-For-Profits Capitalise on Social Media

The emergence of social media over the last five years has seen a fundamental shift in how we communicate and work with one another.

Grace Christian School Safe with SecurED

November 2011Grace Christian School is providing its students and staff with a safe and secure IT environment with a SecurED solution from Netbox Blue. The solution features highly advanced Category Web Filtering and Zero Day Anonymous Proxy...

Global Marketing Manager, Peter Geale, joins IT thought leader - Netbox Blue

October 2011Global Marketing Manager Peter Geale is the latest to join the management team of award winning IT innovator and thought leader - Netbox Blue. Peter Geale will head the company’s marketing department with a focus on all marketing...

Netbox Blue Borderless Internet Compliance Agent awarded IIA Family Friendly Filter status

Australian IT innovator, Netbox Blue, has been awarded Family Friendly Filter status by the Internet Industry Association (IIA) for its new BIC Agent.