Netbox Blue offers all customers a Standard Support offering which can be upgraded to a Managed Service offering for their Netbox Blue platform. This ensures the platform is optimally managed and any changes that are required are implemented quickly and professionally without requiring any administrative burden on the customer. (Compare the two support offerings here).
The Managed Service offers the highest level of support for a customer and provides services directly from the solution developer, ensuring the highest level of competency and knowledge.
Both support offerings include an automated cloud-based configuration back up service (weekly) for ease of restore in a BC/DR scenario. In addition all software and security updates are seamlessly pushed out to all systems at a convenient time, depending on the urgency and customer time zone. The Service also includes a 24x7 heartbeat monitoring service with remote diagnostics.
Netbox Blue provides this service to customers around the world.
|Managed Services Data Sheet|